You probably have tried to log in to your Course Hero account several times, but it is failed. If so, there is something that you have to do so that you are able to log in to your Course Hero account anymore.
Solution for You Who Cannot Log In To Your Course Hero Account
If you find that you are not able to log in to your Course Hero account, here are the things that you are able to do to troubleshoot it.
- You need to make sure that you enter the correct email and password. If you enter the wrong email or password, there will be an error message.
- However, if you are sure that you have entered the correct email and password, but you still find that you are not able to log in to your Course Hero account where after you click on the Login button you are only directed back to the login page, you can clear out the cache and cookies in your browser or you are able to try using a different browser.
You can test it by using a Private/ Incognito window. It is because it will not use any previously saved information to log in. Let’s say that you continue to have problems with your account after you do the things suggested above. If so, you are able to contact Course Hero customer support.
The Way to Contact Course Hero Customer Support
If you need help from Course Hero customer support, you are able to contact them by choosing Contact Us button on the Course Hero site as you can see on this page https://support.coursehero.com/hc/en-us/articles/209930587-How-do-I-contact-customer-support-. Alternatively, you are able to call them at 1-888-634-9397. Course Hero Customer Support is available 24 hours a day, 7 days a week.
How to Change My Log in Email in Course Hero
Do you want to change your login email in Course Hero platform? If you want to change your login email, you are able to follow the steps below.
- The first thing that you have to do to change your login email is to hover your mouse over your profile picture icon in the top right corner.
- After that, you have to click on the Account Settings.
- Now, under Contact Information, you have to enter your email address and choose the Save button.
How to Change My Password in Course Hero
If you also want to change your password or reset your password in Course Hero, the steps below will help you to do that.
- The first thing that you have to do is to log in to your Course Hero account.
- After that, you need to hover your mouse over your profile picture icon which can be found in the top-right corner and then you have to click on the My Account.
- In this step, you have to enter your new password into the Change Password box.
There will be a confirmation on the page if the change is successful.
What To Do If I Don’t Recognize My Username in Course Hero
As explained on the Course Hero site, Course Hero automatically generates an anonymous username for you to protect your privacy. If you want to customize your username, here are the steps that you are able to do.
- First, you need to hover your mouse over your profile picture icon which can be found in the top-right corner.
- After that, you have to click on the My Profile.
- After you are in your profile, you need to click the Edit Profile link.
- From here, you are able to edit your username or you are able to create a new username.
- Now, you have to click the pink Save icon which can be found on the right-hand side.
Here, you should be all set with your update username. It is important for you to note that if your requested username has been taken by another member, there will be an error message which appears where it asks you to try again. Besides, you are only able to change your username once. If you want to change it again, you have to contact the Course Hero Customer Support team by clicking the Contact Us button on Course Hero site. You are able to provide some options in case your first option has been taken.
What To Do If I Forgot My Password
It is something common if suddenly we forget our password. Moreover, if we do not access our account for a long time. If you forget your Course Hero account password, you are able to click on the Forgot Password link which can be found on the log-in page. Then, you will be sent a temporary password to your email. However, if the email is not received by you within 1 hour, you have to contact Support by clicking on the Contact Us button on tha Course Hero site.
Closing or Deactivating My Course Hero Account
If you want to deactivate your free Course Hero account, you are able to follow the steps below.
- The first step that you have to take is to log in to Course Hero and then you have to click on your profile picture icon which can be found in the top-right corner.
- After that, you have to choose Account Settings and then you need to click on the Deactivate Account button.
- After you click on it, there will be a pop-up window which asks you to confirm that you want to deactivate. After you confirm it, then you will be logged out of Course Hero immediately.
It is important for you to note that it is not an option to deactivate your account if you currently have an active paid membership. You are able to cancel your recurring subscription so that your next payment will not occur. After your Premier Membership ends, you have to follow the steps above to deactivate your free account. If you have deactivated your account but one day you want to enable it again, you are able to contact Course Hero customer support by clicking on the Contact Us button on the Course Hero site.
