UNG D2L Help refers to a page called Technology & D2L Help that is able to be found on the official website of University of North Georgia. Here is the link that can direct you there: https://ung.edu/together/student-info/d2l-technology-help.php. On this page, you will be able to find help troubleshooting common tech issues or getting help with D2L. Below is everything related to UNG D2L that you will be able to find on the page.
UNG D2L Help
- Method to use D2L
Each student is able to self enroll in the eLearning@UNG (D2L). The link for the self enrollment is able to be found on the right hand side of the eLearning@UNG (D2L) homepage. In addition, some tutorial videos and more D2L resources can also be found on the eLearning@UNG (D2L) homepage.
- Method to install D2L on A Phone
If you want to install D2L on a phone, you will have to download the app named Brightspace Pulse.
- Method to log in to D2L
In order to access D2L UNG, the first thing that you will need to do is to navigate to auth.ung.edu/. Then, enter your username and your password. After that, you can just click the Sign In to log into your dashboard.
In case you forgot your UNG password, please click on the Change/Forgot Password link located below the page. When it is done, you can follow the steps to reset your password.
- Method to find a Course in D2L
Each course is able to be found in My Courses. In case your course is not shown on the homepage, you should click on the view all courses link. After finding it, you can pin it to make it show up on your homepage. If you need detailed instructions, you can find them within the Finding and Pinning a Course resource located on the right hand side of your eLearning@UNG (D2L) new window homepage. In case you still cannot see My Courses or Content in D2L, you are encouraged to contact an Online Student Success Advisor at ungonline@ung.edu.
- The thing that should be done if you cannot see My Courses or Content in D2L
If you are in the situation where My Courses or Content is not able to be seen in D2L, the best thing that you can do is to contact an Online Student Success Advisor at ungonline@ung.edu.
The Technology & D2L Help also features some video tutorials of how to use D2L. These video tutorials include how to navigate, how to use the calendar, how to submit assignments, and many more.
Some Other Things
As stated before, UNG D2L Help refers to a page called Technology & D2L Help. It means this page does not only include the D2L help but also the troubleshooting common tech issues. Some of the things found on the page include:
- Method to connect to Campus Resources
If you want to know about the Remote Learning Toolbox for Students, here is a link to be clicked: https://ung.edu/information-technology/remote/remote-learning-toolbox-for-students.php. If you want to get help from the IT Knowledgebase, you can tap here. If you want to download the official UNG app, you can tap here.
- Method to get internet services
For anyone who wants to learn about the internet connection resources, here is the link that will take you to the explanations: https://ung.edu/information-technology/remote/connectivity-resources.php.
- Method to access Specialty Software (Adobe Suite via VLAB)
To find out the instructions on connecting to the VLAB, please click on https://auth.ung.edu/.
- Method to download the Microsoft Office Suite, Matlab, JMP Statistical Software and more
For anyone who wants to download the Microsoft Office Suite, Matlab, JMP Statistical Software and more from the Software Portal, you can go to https://auth.ung.edu/. Since it requires login, please do it first.
- 2FA help
If you want to know more about it, you can click this link.
- Computer issues
If you want to get help from the IT Knowledgebase, you can tap here.
- Help with Microsoft Office Suite or other software
For those who want to get help from the IT Knowledgebase, you can tap here.
- Technology requirements
In order to fully participate in all courses and to be able to do testing, it is a must for the students to get access to a computer with video and audio capability. The bookstores owned by UNG now have UNG IT Approved Dell laptops, webcams, as well as accessories available to be purchased. If you are interested in purchasing them online, you can go to ungbookstore.com.
If you are wondering about the UNG minimum computer requirements, they include 1 gigahertz (GHz) or faster x86-bit or x64-bit processor (CPU); 2 GB RAM (memory); 80 GB Hard Drive (hard disk); 1024 x 768 screen resolution (display); DirectX 10 Graphics Card or higher (graphics); Windows 7 or higher (operating system); the current version of Chrome or Firefox (browser); webcam.
- Laptop loaner programs
Each UNG campus has laptops with webcam and microphone capabilities that are available to be borrowed. The ones who pay first will be able to get the things first. In order to borrow the laptop, it is a must for you to make a request through the Student Equipment Loaner form. First of all, go to https://auth.ung.edu/. Please log in to be taken to the next step. As stated on the official website of University of North Georgia, the requests made through the Student Equipment Loaner form are the ones that will be honored, meaning there is no other option for you to borrow the laptop from the university.
- Assistive technology
There are some challenges that can prevent the student from getting the equal access to technology they need. Identifying each of them with the thing known as a Student Disability Service representative is effective to help in the process of using the right technology. Each of them has to be done. The reason is because there are just too many challenges to mention all the possibilities that are available. One thing should be remembered is that technology accommodations are based on the needs and strengths of the students.
