LAUSD Welligent Help Desk

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It has been known that Los Angeles Unified School District or LAUSD has a software system that is based on the web. This kind of thing is called Welligent. It is usually used for online IEPS and all the services related to tracking, including speech and language, physical therapy, vision and hearing screenings, nursing services, and many more. Every student is provided by it during the course of their education.

It is possible for the administrators to monitor IEP timelines and service delivery thanks to Welligent. Not only that, the administrators are also allowed to produce reports to ensure compliance with special education laws and regulations. It is stated that Welligent is the one behind the scenes billing system, the one that electronically invoices Medi-Cal and the other insurance companies to seek reimbursement for services that are received by the students.

LAUSD Welligent Help Desk

If you are having a hard time or you need assistance from the Welligent Support Team, fortunately, your day will be saved by reading this following information.

There is a thing known as LAUSD Welligent help desk. This help desk has a few options that you can choose. The first one is submitting a support request online. If you prefer this method, you will have to sign in to the system by entering your full LAUSD email address and password. For instance: msevans@lausd.net, hwang.smith@lausd.net.

The second one is chatting with a live agent. If you want to talk directly to the Helpdesk Agent, it is the perfect option for you. According to the official website of Los Angeles Unified School District, this Chat Live feature is available from 7:00 AM to 3:30 PM on days when schools are in session. Take note that the chat support for Welligent is available from 10:00 AM to 2:00 PM. If you need additional support, you can see Self Service. Another way beside that is to call the Help desk at 213 241 5200 and choose option 8. As for the chat support for Schoology, it is currently unavailable and if you have anything related to Schoology, you are encouraged to use Self Service instead or to reach out the Help desk at 213 241 5200 and choose option 5.

Before using the Chat Live feature, you need to know that it is possible for you to wait due to the queue. In order to use this feature, the first thing that you need to do is to open this link: https://achieve.lausd.net/Page/1094. When you are there, you will have to provide some information, including about your name, your LAUSD ID, the subject that you want to ask, and the details about the issue that you are currently facing. After explaining about the issue that you are currently facing, the last thing that should be done is to click the Get Support Now button.

For those who have no idea about LAUSD ID, it refers to either your employee number or contractor number. Apparently, this service can be only used by the current employees or the contractors of LAUSD.

For everyone who wants to reset the password, this feature is not for you and you are suggested to go to MyLogin.lausd.net or dial 213-241-5200 option instead.

The third option is to call the phone number (213) 241-5200 and choose Option 8 for Welligent Support. If you want to make a call, please do it between 7:30 AM to 4:30 PM as this feature is available around that time.

LAUSD Welligent Login

If you are new to LAUSD Welligent and kind of blank, this section about LAUSD Welligent login might be helpful for you.

To be able to use Welligent, it is a must for the Single Sign-on or SSO password of a user to meet some requirements. The first one is that it must be up to 26 characters in length. The second one is that there must be no symbols such as |, \, %, <, >, ‘, and “. The third one is that it must not end in a zero.

If you want to change or reset the password, there are a few ways to choose from. As the starter, you can try to visit https://achieve.lausd.net/Page/467 and then click on the Self Service Console for Single Sign-on (SSO) account issues link. If it is not working, the alternate way that you can do it is to call ITD Helpdesk at 213-241-5200 and press Option 2.

It is a must for you to make sure that the computer that is used meets the system requirements. To check if the computer that you have meets these requirements, you can click this link to heck tap here.

The link will take you to the Welligent Support Technical Guide. Below is everything that needs to remember:

Minimum requirements:

  • Operating system (OS): Windows 7 or higher, Mac OS
  • Browser: Internet Explorer 11, Safari 6.x or higher
  • Non-compatible browsers: Mozilla Firefox, Google Chrome, Windows Edge

i n case some equipment issues occur, you are suggested to go to https://lausd.net/Page/11176. When you are there, you will have to click on the Online Ticket icon. In addition to that, you can also call the ITD Help Desk at (213) 241-5200 and then press Option 1.

The thing known as the oceAccess System has been implemented for every contractor. It can be used to enable the Non-LAUSD/Charter school employees to apply for a new SSO, renewal, or reactivation of the SSO that has expired or is no longer active. A valid email is required for this. Please log in to https://oneaccess.lausd.net. Keep in mind that the administrator will be required for the request to be approved.

After obtaining a current SSO, the Non-LAUSD/Charter school employees can go to EZ Access to request a Welligent Role. All that should be done is to log in to https://ezaccess.lausd.net/default.aspx and the administrator will be required to approve the request before the role request is processed by the Welligent. In case assistance with oneAccess or EX Access is needed, do not hesitate to go to https/helpdesk.lausd.net.  Not only that, everyone can also call the ITD Help Desk at (213) 241-5200 and press Option 8. If you do not feel like talking directly to them, going too https://achieve.lausd.net/Page/11176 and clicking on the Live Chat icon might be preferred to use the On-Line chat feature.

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