Course Hero joins some other learning programs to help the students with their study. Creating an account in Course Hero is really easy. It can be done with a Google account, Facebook account, Apple account, or with an email address.
Just like most other accounts, Course Hero account is personal, which means it belongs to you. Due to this fact, you might want to keep it by yourself and you might not want for the others to sneak peak into your account. With this in mind, you might want to make it private. The question is that is it possible to make it private?
Unfortunately, there is information about how to make a Course Hero account private found on the official website of Course Hero at https://www.coursehero.com. What makes it worse is that it is nowhere to be found in other places as well. Feel free to check out by yourself by visiting the official website of Course Hero and by opening your browser and looking for one on the internet if you want to prove it by yourself.
As Course Hero always encourages the users to contact the Support to be informed about a few things, it might be a good idea for you to try the same method. Here is everything to follow if you want to send a ticket:
- The process of submitting a ticket can be done by going to the official website of Course Hero at https://www.coursehero.com/.
- When you are on its front page, scroll down until you find the Contact Us button at the bottom and click it.
- By doing so, you will be presented with a pop up page entitled Contact Customer Support. On this page, select a category and an issue.
- Then, write down the description or the message that you want the customer support to know.
- Next, enter your contact information, including your first and last name and the email that you registered before.
- Apart from that, you also have to enter some additional information, such as your phone number, the last 4 digits of your credit card, the confirmation number, and the name on your credit card.
- Do not forget to also attach a screenshot.
- Once you are done providing everything, the last thing that you have to do is to press the pink Submit button.
- Just like that your ticket is submitted and you will just wait until they come back to you as soon as possible.
While you are here, here are some other methods that are related to your Course Hero account just in case you need it.
Method to close or deactivate your account:
- To be able to close or deactivate your account, you should cancel your subscription first as there is no way for the member with an active membership to be able to do that. The method to cancel the subscription varies, depending on where you purchased it. If you purchased it through the official website of Course Hero at corusehero.com, then cancel it through the same site. If you purchased it on an iOS app, you can cancel it through iTunes. As for those who purchased it on an Android app, canceling the subscription can be done through Google Play Store.
- After canceling the subscription, the next thing that you have to do is to log in to Course Hero.
- After logging in, it is time for you to click on the profile picture icon. If you are wondering where it is, it is located in the top right corner of the page.
- Then, choose Account Settings and click the Deactivate Account button right after that.
- When you are done clicking it, there will be a pop up window asking you to confirm that you want to deactivate. After confirming, you will be instantly logged out of Course Hero.
Method to change your log-in email:
- The first thing that you have to do is to hover and move your mouse to the profile picture icon located in the top right corner of the page.
- Then, click Account Settings.
- Lastly, it is time for you to enter your email address under Contact Information and then choose the Save button.
Method to change your password:
- First and foremost, log in to your Course Hero account.
- After logging in, hover your mouse over your profile picture icon, the one that is located in the top right corner of the page, and click on My Account.
- Lastly, input your new password into the Change Password field. The confirmation will be able to be seen if everything goes successful.
Method to reset your password:
- The process of resetting your password can be started by clicking the Forgot Password link found on the log in page.
- By doing so, you will receive a temporary password that is sent to your email. In case you get nothing within an hour, you are suggested to contact the customer service by submitting the ticket that the process has been mentioned above.
Method to change your username:
Your privacy is the main priority of Course Hero. In order to protect it, its effort includes generating an anonymous username for you. If you are considering customizing your username, here is step by step to follow:
- Firstly, you will need to point your mouse to your profile picture icon that is found in the top right corner of the page.
- Next, click My Profile.
- Upon clicking it, click the Edit Profile link.
- In this step, feel free to edit your username or make a new one.
- When you are done, do not forget to click the pink Save icon located on the right side of the screen.
For more information about the Course Hero account, the best thing that you can do is to visit its official website. Do not hesitate to send a ticket if you want to ask something. Besides, you can also dial its customer service number, which is 1-888-634-9397.