How to Change Username on Course Hero

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After creating a Course Hero account, your username will be automatically generated by Course Hero. This way aims to protect your privacy when working with Course Hero. However, you cannot recognize your username, as it’s given by Course Hero.

Certainly, you may want to customize your username to make it easier for you to recognize your username a lot. Unfortunately, you do not know how to customize your username. Changing your username in Course Hero is pretty easy. Thankfully, we’ll show the way of changing your Course Hero username in our post below!

How to Change Username on Course Hero

Changing Your Username in Course Hero, Here’s How!

Course Hero commonly generates an anonymous username for members, so they can change their username by following these steps:

  • First, log into Course Hero with your account.
  • After logging in, go to your profile picture icon, found in the top-right corner.
  • Then, click on the ‘My Profile’ button.
  • After you are in your profile, you can click the ‘Edit Profile’ link.
  • From here, you can edit your username or also create a new one.
  • Last, you can click the pink ‘Save’ icon located on the right-hand side.

Congratulations! You successfully change your username in Course Hero. After you change your username, you must be all set with your updated username.

It is important to note, if your requested username has been taken by another member, you will get an error message that asks you to try again. Aside from that, you can only customize your username once.

If you would like to change your username again, you need to contact Course Hero Customer Support team by clicking the Contact Us page. If possible, you can also provide a few options in case your first option is already taken.

How If You Forgot Your Course Hero Password?

When you try logging into Course Hero, you may see a note that your password is incorrect. Certainly, it indicates that you really forgot your password to login. No worries! If you forgot your password, you can click on the ‘Forgot Password’ link on the log-in page.

After clicking it, Course Hero will send a temporary password to your email. However, if you don’t receive an email within 1 hour, you can contact Course Hero Customer Support by clicking the ‘Contact Us’ button for further assistance.

If necessary, you may also want to change your password that you will use to log into Course Hero. To change your password, you need to log into Course Hero with your account. Then, go to your profile. On the profile section, you need to click on the ‘My Account’ button. You can then enter your new password into the ‘Change Password’ box.

If you successfully change your password, you will see a confirmation on the page.

Changing Your Login Email, How to Do?

In addition to changing your username, you may also want to change your login email. Fortunately, changing your login email is pretty easy. You just simply follow step-by-step below!

  • First, log into Course Hero with your account.
  • After logging in, go to your profile picture icon, found in the top-right corner.
  • On your profile section, you have to click on the ‘Account Settings’ option.
  • Under Contact Information, you can enter your new email address and choose the ‘Save’ button.

Okay, that’s how to change your login email to the new one. So, if you really want to change your login email, it’s your turn to start following those steps above.

Whatever you want to do regarding your Course Hero account management, you definitely will always associate with ‘Account Settings’ management. To access the Account Settings  page, you can hover your mouse over your profile picture icon that is located at the top-right corner. After that, you can choose the ‘My Account’ section.

On the Account Setting page, you can do:

  • Upgrade or pause your membership
  • Change your password
  • Cancel your recurring payment
  • Edit your contact information
  • Make changes to your payment options

How If You Cannot Log Into Your Course Hero Account?

Sometimes, you face a logging issue where you cannot log into your Course Hero account. But you don’t have to worry, as you can fix this issue easily. Here’s how to fix the issue when you cannot log into your Course Hero account!

  • If your account email or password is incorrect, an error message will pop up. If it happens, make sure to enter your email or password correctly.
  • If the information is correct and you can click the login button only to be redirected back to the login page, you can remove your browser’s cache and cookies or you can also try using a different browser.

A great way to test this is by using a Private/ Incognito Window, due to it not using any previously saved information to login. If you still get the logging issue with your account, you can contact Course Hero Customer Support by going to the Contact Us page here.

If you are visiting the Contact Us page, you will see a form that pops up on your screen. Well, you have to fill the available form to tell them your issue. The form requires you to fill some following information:

  1. What can we help you with?

For this section, you have to choose a category. The option of categories include Billing, Educators, Support for Tutors, General Question, Help My Tutor Question, etc. You also need to describe your problem to make it easy for them to solve your problem. Don’t forget to select an issue (Cancellation Request, Misunderstood Price, Refund Request, Change Membership, Refund Status and Others.

  1. Enter your contact information

In this section, you may need to enter your information such as your first and last name, as well as your registered email.

  1. Enter additional information

In this section, the more you give your additional information, the better you will get. The additional information that you can provide in this section include:

  • Your phone number
  • Your confirmation number
  • Your last 4 digits of credit card
  • Your name on credit card

If necessary, you can also attach the files to support your problem. Once all forms are filled, you can then click on the ‘Submit’ button.

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