You probably imagine working in the consumer services sector. When you see customer service in a company, you may think that it is cool since they look tidy, speak clearly and professionally and of course, they handle many things like listening to consumers’ complaints and have to solve it. However, how many jobs are available in consumer services? Let’s read several things about consumer services below.
Jobs Available in Consumer Services
On the Open Education Online site, it is explained that according to the U.S. Bureau of Labor Statistics (BLS), there were over 2.9 million jobs in the consumer services field as of 2020. It is expected that this number will not change much over the next ten years which means that if you want to work in this industry, there should be a lot of opportunities available in the future. The Bureau of Labor Statistics also reports that two most common occupations in the field are customer service representatives and retail salespersons. If these two jobs are combined, it can make up more than 6.9 million jobs. Office clerks, cashiers, and marketing research analysts are the other common consumer services jobs.
According to the Zippia site, here are 9 of the most common jobs available in consumer services.
- Job Title: Receptionist
Number of Jobs in the U.S.: 1,689,000+
2020-2030 Job Growth Rate: 5% - Job Title: Account Manager
Number of Jobs in the U.S.: 1,022,000+
2020-2030 Job Growth Rate: 5% - Job Title: Host/ Hostess
Number of Jobs in the U.S.: 418,000+
2020-2030 Job Growth Rate: 14% - Job Title: Call Center Representative
Number of Jobs in the U.S.: 417,000+
2020-2030 Job Growth Rate: -2% - Job Title: Bank Teller
Number of Jobs in the U.S.: 405,000+
2020-2030 Job Growth Rate: -12% - Job Title: Technical Support Engineer
Number of Jobs in the U.S.: 333,000+
2020-2030 Job Growth Rate: 10% - Job Title: Customer Service Manager
Number of Jobs in the U.S.: 211,000+
2020-2030 Job Growth Rate: 6% - Job Title: Flight Attendant
Number of Jobs in the U.S.: 111,000+
2020-2030 Job Growth Rate: 10% - Job Title: Hotel Concierge
Number of Jobs in the U.S.: 8,000+
2020-2030 Job Growth Rate: 0%
The Advantages of Working in the Customer Services Sector
Here are the advantages of working in the Customer Service sector according to the Career Gigo site.
- There are a lot of job opportunities available.
- This sector is great for people who enjoy working with people.
- The positions offer the opportunity to be able to interact with people daily.
- A career in consumer services is able to be rewarding and challenging.
- You will have a lot of opportunities to learn new things and develop new skills.
The Disadvantages of Working in the Customer Services
According to the Career Gigo site, here are the disadvantages of working in customer services.
- There are a lot of positions in the field that require you to be able to work nights, weekends, and holidays so that it is hard for you to maintain a healthy work-life balance.
- This sector offers low pay because there are a lot of entry-level positions in this field that begin at minimum wage or just above.
- Because this job requires you to meet different customers daily, this job can be stressful.
Needed Skills for Customer Services
If you want to work in the customer services industry and you want to be successful in this sector, you have to make sure that you have some important skills that you need for this job.
- You need to have excellent customer service skills. It means that you need to be able to handle customer inquiries and complaints professionally and efficiently.
- You need to be able to work well under pressure and you have to be able to multitask as well. You need this skill because when you work in the customer service industry, you have to be able to adapt quickly to new situations because this industry is fast-paced and ever-changing.
- You need to have sales experience. A lot of consumer service jobs require you to be able to upsell products or services to consumers. If you have this skill, you can be suitable for a job in the consumer services sector.
The Role of Consumer Services
Depending on the industry, the roles of consumer services can vary. The common positions in the consumer services industry are customer service representatives, retail sales associates, and managers and here are some of their functions according to the Careergigo site.
- They have the responsibility to assist customers.
- They have to answer questions, provide information, and also resolve customer complaints.
- They have to work in a store or online overseeing the operations of a customer service business.
- They need to develop marketing plans, hire and train employees, and set prices.
- They need to resolve customer complaints in an efficient and effective way.
Some Jobs with Best Salary in Finance Consumer Services
According to the Guideline Law site, here are some best paying jobs in finance consumer services.
- Personal Financial Advisors
On average, the salary of this job was $94,170 in 2021. Those who work as a personal financial advisor, they have to help people’s plan their financial future by giving them advice to manage their money well. - Management Analysts
On average, the salary of this job is $93,000. - Financial Analysts
The median salary for this job in 2021 was $81,410. - Financial Examiners
The median salary for this job is $81,410 according to 2021 figures and if you work as a financial examiner, you will have to ensure that a business or organization involved in handling financial transactions works with the relevant laws. - Budget Analysts
In 2021, the median salary for this job was $79,940.
Types of Consumer Services Jobs
Here are some types of consumer services jobs according to the Career Gigo site.
- Healthcare Businesses
There are a lot of positions available in healthcare businesses from retail to customer services. In the United States, healthcare businesses are some of the fastest-growing businesses. - Retail Businesses
There are a lot of retail businesses which are searching for new employees for customer services and sales positions. If you want to work in this field, you have to make sure to research the company before you apply for the job. - Transportation Businesses
Usually, consumer service representatives are needed by a lot of transportation businesses including rental car companies, airlines, and taxi. - Food and Beverage Businesses
If you want to work in the consumer service field in food and beverage businesses, it is possible because there are a lot of options available such as working at restaurants, grocery stores, and some more.
