Great Lakes Student Loans Phone Number

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You may have questions related to student loans in Great Lakes. If so, you are able to contact the customer service of Great Lakes. But, where can we contact the customer service of Great Lakes? What is its phone number?

Great Lakes Phone Number

The customer service of Great Lakes is available to help you manage and repay your student loans. You are able to call Great Lakes customer service at this number:

  • Toll-free: (800) 236-4300
  • Local/ International: (608) 246-1700
  • TTY: 711

You have to make sure that you call them during business hours to get a response. The call center is open on:

  • Monday at 7 am to 10 pm Central
  • Tuesday to Friday at 7 am to 9 pm Central
  • Saturday at 9 am to 1 pm Central

If you want to contact Great Lakes customer service to get help outside its normal business hours, you are able to use the other methods. You are able to access the official website of Great Lakes. On the site, there is a chatbot so that you can try to send messages through that chat.

Alternatively, you are able to send email. To send an email, you are able to access the Great Lakes site and access the Contact Us page. There, you have to click on the Email and then there will be a form for sending email to Great Lakes customer service. In the form, you have to fill in the fields including:

  • Let us know who you are
  • First name
  • Last name
  • Previous name
  • Phone number
  • Email address
  • Birth date
  • Great Lakes ID
  • Last four digits of Social Security Number
  • Select topic
  • Let us know how we can help

After you fill in all of the fields above, then you have to click on the Send Email button.

You are also able to fax Great Lakes customer representatives. Here are the numbers.

  • Toll Free: (800) 375-5288
  • Local/International: (608) 246-1608

If you want to send a mail, you can send it to General Correspondence and the address is able to be seen below.
Great Lakes
PO Box 7860
Madison, WI 53707-7860

However, it is important for you to note that, you have to make sure that you do not submit payments to this address.

Great Lakes customer representatives will he;p you repay your student loans so that it keeps you on path to future financial stability. It is better for you to try to resolve any issues that you face by contacting a Great Lakes representative first. If you have done it and then you are not satisfied with the service that you got, you are able to share your concern with Great Lakes by filling a formal complaint.

As explained on the Great Lakes site, you have to make sure that you do not file a formal complaint to dispute a debt or to dispute a credit reporting. In these cases, you need to send a letter to Great Lakes that includes identifying information for yourself and the debt that you are disputing and also you have to include an explanation why you think the debt or credit reporting is incorrect. In addition, you also need to include any pertinent supporting documentation with your letter.

Some FAQs Related to Great Lakes

Below, there are some FAQs according to the Great Lakes site which may be able to help you answer your questions about student loans at Great Lakes.

  • How do we sign up for account access on
    It is fast and easy to set up your login information. You are able to complete it in a few simple steps. First, you have to click on the Sign Up which can be found at the top of any page to start. Account access on is available for everyone who has a student loan serviced or guaranteed by Great Lakes. After you have completed the signup process, then you are able to login anytime to view information about your loans and the repayment options available to you.
  • What is the difference between unsubsidized and subsidized federal student loans?
    The primary difference between subsidized and unsubsidized loans is who is responsible to pay the interest on the loan while you are registered in school at least half-time. In subsidized loans, the federal government pays the interest on the loan while you are in school at least half-time and during a deferment. In unsubsidized loans, the borrower is responsible to pay the interest on the loan.
  • How do we know the type of federal loan we have?
    If you want to find out what type of federal loan that you have, it is easy. First, you have to log in to and then view your Account Summary. The Account Details for each loan will tell you the loan type, lender, loan balance, interest rate, and more. Alternatively, you are able to visit All outstanding federal student loans are all tracked until they are paid in full. It gives you a listing of each loan, the amount of loan, and the total of all of your loans. To be able to access the information, you will need your Federal Student Aid ID.
  • How do we apply for a federal student loan?
    You are able to apply for all federal student aid through the Free Application for Federal Student Aid (FAFSA) at You can complete the FAFSA form and submit it to the Department of Education (ED) so that you will be considered for federal grants, work-study and student loans. Let’s say that you are offered and decide to take out a federal loan. If so, you will also have to sign a Master Promissory Note (MPN) where you have to agree to the terms of the loan.
  • How much are we eligible to receive?
    Your school determines the amount that you are able to borrow based on some factors. First, your school needs to consider your total cost of attendance and also the other financial aid that you will receive for the current academic year. Also, there are different loan types and annual limits. You will be informed by your school how much you are able to borrow on your aid offer.

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