GEICO Customer Service Representative Job Description

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Geico always gives an opportunity for every individual who has great job motivation to join a team to develop this insurance company. One of the positions at Geico with quite a lot of personnel is Customer Service Representative. In fact, Customer Service is much sought after by many people when applying for a position in a company.

If you want to be a Customer Service Representative at Geico, you surely need to know the detailed job descriptions before applying for this position. Thankfully, this post will show you a list of job descriptions that Customer Service must do when working at Geico. Here you go!

What Are the Customer Service Representative Job Descriptions at Geico?

GEICO Customer Service Representative Job Description

Basically, the customer service representative helps the customers with questions and complaints. More than that, the customer service helps to give the customer information about products and services, process returns and take orders.

The customer service representative is sometimes seen as having a role in sales, as they help customers understand the product and answer questions about their reservations. Furthermore, the customer service will be asked to process orders, modifications and also escalate complaints across a bunch of communication channels.

Just like most customer service jobs, the customer service representative at Geico also has a number of job descriptions that the candidates need to understand. As a customer service representative at Geico, you will work in a fast-paced environment in which they have to do the required jobs.

Here are some job descriptions of customer service representative at Geico:

  • Take incoming phone calls by providing full service insurance advice to help customers
  • Help policyholders for answering billing questions, giving recommendations and making policy changes
  • Solve problems and help customers when they need
  • Deliver personalized service that demonstrate the value of being insured by Geico
  • Communicate with customers through various channels
  • Know deeply the Geico’s products inside and out, so you can answer the questions clearly and quickly
  • Keep a positive and professional attitude towards customers at all times
  • Keep records of customer interactions, comments, transactions and complaints.
  • Make sure all of Geico’s policyholders needs are met and provide professional customer support

As a customer service representative at Geico, you will be the first contact for customers to answer billing questions, make policy changes and provide recommendations.

What Are the Benefits of Being Customer Service Representative at Geico?

At Geico, the customer service representative will have the opportunity to earn company-wide recognition for top performance. Aside from that, the customer service representative will earn on average two pay increases within the first year.

Most of Geico’s management staff began in an entry-level position. There is no doubt if Geico values hard work and believes in internal promotion. It means that there are countless opportunities in the company whether it is moving into a management role or expanding your skills to a new department in the company.

Geico seems to ensure that the customer service representatives have the support and resources to secure a financial future, leverage and develop skills and also take care of their health and well-being.

Until present, Geico continuously attempts to provide a workplace in which every individual can be their authentic self. This company also supports associate-led Employee Resource Groups to help achieve the goal that fosters a true sense of community.

With the Geico’s competitive benefits offerings and a variety of training and development opportunities, the company helps you covered with their Total Rewards Program which includes:

  • 401(k) Plan with Profit Sharing
  • Tuition Reimbursement
  • Paid Training and Licensures
  • Paid Vacation, Sick and Parental Leave
  • Premier Medical, Dental and Vision Insurance with no waiting period

It’s important to note, the benefits that you will get if working as a customer service representative may be different by location. Aside from that, benefit eligibility requirements vary and can include length. The coverage will begin with the past period after the hire date and should enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

How Much Does Geico’s Customer Service Representative Make?

Becoming a customer service representative at Geico will earn you around $20.00 an hour or $40,300 per year. With a Bachelor Degree, you may earn roughly $21.00 an hour or $42,315 per year.

As a customer service representative, a lot of associates view a base salary increase of 10% within their first year, while top associates can see an increase up to 15%. To make sure Geico’s associates receive the training and support that are needed to excel and thrive, the associates hired for this position are generally prompted to work at the Geico building during their orientation period.

What Are Required Skills To Be a Geico’s Customer Service Representative?

Working as a customer service representative, there are a bunch of skills you have to meet. Here they are:

  • Make sure to experience providing outstanding customer service by showing expertise, increase trust and grow customer satisfaction.
  • Must be an effective communicator who understands the importance of listening and being empathetic.
  • Having an ability to work and grow in a fast-paced, high-volume call center environment.
  • Willingness to learn new skills and ability to adapt to changes quickly.
  • Open to feedback to support your development and performance.
  • Solid computer and multi-tasking skills.
  • College degree or currently pursuing preferred and minimum of high school diploma or equivalent.

What Does Geico Offer?

In addition to providing the auto insurance that insures roughly 20 million vehicles, Geico also provides other policies including homeowners insurance, renters insurance and also life insurance.

Geico also offers some types of coverages including:

  • Collector auto insurance
  • Motorcycle insurance
  • RV insurance
  • ATV insurance
  • Boats and personal watercraft insurance
  • Mexico insurance
  • Commercial vehicle insurance, including on-demand delivery and ride-share drivers

Initially called the Government Employees Insurance Company, Geico auto insurance company was built by Leo and Lilian Goodwin in 1936. This insurance company actually reflects its target audience of federal employees and certain groups of active military officers.

For more information, Geico had more than 40,000 insurance associates across 17 major offices around the United States, as of 2018.

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