You may be a new user of D2L at OCC so that you need some questions about it. Here, we will give you some information related to D2L OCC email and the other things related to D2L at OCC (Oakland Community College).
D2L OCC Email
There is not much information that we got about D2L OCC email. If you are a student of D2L at OCC and you have some questions about your course and course materials, you are able to contact your instructor. If you experience problems with the D2L system including the email, you are able to get help from it as well. The D2L Helpdesk is available 24 hours everyday for 7 days including weekends and holidays 855.772.1235, it is toll free.
If you want to login to D2L, you have to use your MyOCC username and password.
The OCC D2L Student Help Desk is available for you to get help with anything related to your D2L technical needs including email. You will be required your student OCC ID and your OCC student email address in order to be helped. Those are needed to ensure the protection of your account and personal information.
You are able to get help from OCC D2L Student Help Desk through phone, email or chat. If you choose to phone the helpdesk, you can call 1-855-772-1235 and it is toll free. You can call them anytime because they are available 24/7.
You can also get help by sending email by filling the form at the Brightspace by D2L. You can access it by clicking on the Contact Support on the OCC D2L Student Help Desk page. You are able to send your email anytime because it is available for 24/7.
If you choose to chat, you can do that from Monday to Friday at 8 am to 8 pm. You are able to choose the ‘Chat With An Expert’ icon that you are able to find in the bottom right hand corner and then fill in the required fields. It is important for you to know that the ‘Chat With An Expert’ will not open outside of the chat services business hours. So, if you need help outside of business hours, you are able to contact one of their representatives through phone or email.
When you send an email to OCC D2L Student Help Desk, the things that you have to fill in through the form are your first name, last name, email address, user ID, telephone, student ID, description, urgency and attachment.
Questions and Answers About Using D2L at OCC
- How do we know that our course is in D2L?
You will know if your course is in D2L, you will see a link next to the courses listed under My Class Schedule when you are logged into MyOCC. If you see that link, the meaning is that your instructor will be using D2L.
- What is the meaning of this error: “No login. Either you have failed to login or your login has expired.”
If you see this error when you try to use D2L, it means that your D2L session has ended because of inactivity. Note that an inactivity timeout of 180 minutes (3 hours) has been set for the D2L system at OCC. If you are logged into the system and you find that it remains idle for longer than 3 hours, the system will log you out automatically. If you try any function in the D2L system of OCC and have been logged out because of inactivity, you will get the error message as you can see in the question above. If you want to continue to use the D2L system of OCC, then you have to log in again. Note that if there is any information which is not saved, it will be lost and it is not recoverable because of the inactivity and the resulting end of session.
- What do we have to do if we do not see our course listed in D2L?
If you are in this situation, you are able to check your My Class Schedule on MyOCC. But, first you need to check whether you register today? If so, you have to wait 1 business day for your enrollment to be added to D2L. However, if you do not register today, let’s say that you have been registered at least for 3 days, you have to make sure that you see a link to D2L beside the course section in the My Class Schedule. If you see it, you can check the dates for the section. After that, you will see that the course appears in D2L from the Select a course… dropdown menu 7 days before the MyOCC start date. It is important for you to note that the course will vanish in D2L from the Select a course dropdown menu 10 days after the MyOCC end date. But, what should we do if we do not see the link beside the section? If you do not see it but you believe your instructor is using D2L, then you are able to contact your instructor for getting more information.
- Where do we go to be able to help with logging into D2L?
Well, note your MyOCC credentials are used by D2L to log you into the system. If there is a situation where you do not remember your username on your MyOCC, the things that you have to do is to choose the ‘What’s My User Name’ link that you can see at the bottom of MyOCC. However, if you do not remember your MyOCC password, the thing that you have to do is to choose the ‘What’s My Password’ link which can be found at the bottom of MyOCC. Alternatively, you are able to access any Enrollment Services location and then ask to have your MyOCC password reset.
- Why do certain areas of the D2L system stop working when we install and use the beta version of a browser?
It is because beta versions of browsers are not supported. So, you are able to use a supported general release version of the browser.
- Where do we have to find information regarding D2L’s web accessibility compliance?
Now, the D2L Learning Environment is utilized by Oakland Community College . If you want to review the information about the Learning Environment, you are able to visit D2L’s Accessibility Standards Compliance page.
