Just like any other things that offer the service, Course Hero has a customer service or a customer support. This kind of thing is really important as a bridge that links them to their customers. For the customers themselves, a customer support or customer service is needed for them to contact in case they want to do a few things, including asking something, giving feedback, and so on.
If you are one of the customers of Course Hero who want to contact its customer service or customer support, the best thing that you can do is to dial the customer service phone number. As for why it is considered as the best way is because you are able to talk directly to the customer service. By trying this two-ways method, the chance of you getting the answer that you are looking for as soon as possible is high.
What is the phone number that can lead you to talk to the customer service or customer support of Course Hero? The number that you can use is 1-888-634-9397. Feel free to dial the number anytime you want as it is available all day long and all night long. Once again, since it is available 24 hours a day and 7 days a week, you can do it whenever you want. However, you are recommended to avoid the busy time to get the fast response. When you get a chance to talk to the customer service, please let them know the thing that you are having an issue with. It is important to explain the situation well to make them easier to help you. Before dialing the number, it is better for you to prepare a piece of paper just in case you need to take note. Besides, you can also prepare a recorder if you are the kind of one who tends to forget a thing easily. If you want to complain about something, please watch out for your behavior. Even if you are angry and or disappointed, you still have to be polite.
Apparently, calling the phone number is not the only way to get in touch with the customer service or customer support of Course Hero. If you are not confident enough exchanging messages through phone or if you just do not feel like wanting to talk directly to them, there are some alternatives to choose from.
One of the alternative ways to reach out to the customer service or customer support of Course Hero is through social media. Everyone at Course Hero is aware about the importance of social media, that’s why they created an account on every social media platform. If you have a Facebook, you can send them a message to the Facebook account of Course Hero at https://www.facebook.com/coursehero. If you are still active on Twitter, you can also send them a direct message by using your account. However, to be able to successfully send one, both you and Course Hero have to follow each other. While it is easy for you to follow them, it might be hard to make them follow you. With that being said, it is better for you to tweet something that is directed to the official Twitter account of Course Hero, which is @CourseHero. If you are a trendy person who follows the trend, you must have an Instagram account that can be used to hit Course Hero. Here is the Instagram account of Course Hero: https://www.instagram.com/coursehero/. Apart from that, Course Hero also has some other social media accounts, including https://www.pinterest.com/coursehero/ (Pinterest) and https://www.linkedin.com/company/coursehero/ (LinkedIn).
The next thing that you can do is to submit a ticket. Submitting a ticket to Course Hero can be done by following the following guide:
- The first thing that you have to do is to go to the official website of Course Hero at https://www.coursehero.com/.
- When you are on its front page, scroll down until you find the Contact Us button at the bottom and click it.
- By doing so, you will be presented with a pop up page entitled Contact Customer Support. On this page, select a category and an issue.
- Then, write down the description or the message that you want the customer support to know.
- Next, enter your contact information, including your first and last name and the email that you registered before.
- Apart from that, you also have to enter some additional information, such as your phone number, the last 4 digits of your credit card, the confirmation number, and the name on your credit card.
- Do not forget to also attach a screenshot.
- Once you are done providing everything, the last thing that you have to do is to press the pink Submit button.
- Just like that your ticket is submitted and you will just wait until they come back to you as soon as possible.
If you are thinking of sending a letter, you can send it to the mailing address of Course Hero, which is Ballindamm 39 20095 Hamburg. Actually, there is also another address that you can send mail, which is Course Hero, Inc. 2000 Seaport Blvd Redwood City, California 94063 United States. However, it is unknown if it can be used to send mail. Instead of sending mail, you might want to visit the location. If you are interested in trying it, it is better for you to ask them first if you are allowed to do that.
Before doing one of the ways to contact the customer service or customer support of Course Hero, you are encouraged to visit the official website of Course Hero first to find the answer to your question. There is a page called Customer Support where you can find the frequently asked questions. If you find nothing, then you have no other choice but trying these methods to contact them. Feel free to try any method that you want and pray to get a response.