There are a few ways to contact the CFA Institute. One of the most popular and favorite ones is by calling the customer service number. What is the customer service number of CFA Institute? Go find out the answer to the question below.
According to the official website of CFA Institute, the customer service number of CFA Institute is +1 (434) 951-5499. Feel free to dial the number any time as it is available 24 hours a day and 7 days a week. While it is stated that it is 24-hour telephone support, it is better for you to call the number on Sunday at 5:00 PM to Friday at 4:00 PM Eastern Time as it is the hours of the customer service team that is based in Charlottesville, Va. Remember that sometimes it closes during the normal hours for US holidays.
If you want to talk to a customer service representative, you are recommended to call the toll-number for your country or region. If you are in Canada, the number that you can call is +1-800-247-8132. If you are currently in the United States, please use +1-800-247-8132. If you are from the Asia Pacific or APAC region, such as Australia, China; Macau SAR, Hong Kong SAR, India, Indonesia, and Japan, you are encouraged to call 0800-333-3106. For those who are in Malaysia, New Zealand, Philippines, or South Korea, 002-800-0825-0878 is the toll-free number that you can dial. As for anyone who is in Sri Lanka, Taiwan, or in Europe, Mid-East, and Africa (EMEA) region such as Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, and United Kingdom, it is unknown the toll-free number that you can call. On the official website of CFA Institute, all these regions are mentioned but the toll-free phone numbers for these regions are nowhere to be found.
If you live in the other regions with no toll-free number or if you are not the type of person who is confident to talk to people even through phone or you are just too lazy to talk over the phone and prefer to write something, then sending an email may be your best option. If you want to send an email, you will have to make sure to include your full name with your message. Not only that, do not forget to also include the CFA Institute ID. Including these two things are important to ensure they can assist you as quickly as possible.
In order to send an email to CFA Institute, there are a few steps that you can follow, such as:
- The first thing that you have to do is to go to the official website of CFA Institute at https://www.cfainstitute.org/.
- When you are on its homepage, scroll down your cursor to the bottom of the page.
- When at the bottom, you will be able to see the Contact Us menu. It is actually not that bottom but still. Upon seeing it, just click on it and you will be taken to a page called Customer Support.
- On the Customer Support page, scroll down until you find the section called Email Us. In this section, there will be a link called Email Us >. Make sure to click on the link.
- By doing so, you will be displayed with a few options, such as Outlook.com, Office 365, Google, Yahoo!, iCloud, Other Account, and Advanced setup. Feel free to choose the one other than Advanced setup and then follow the given instructions to be able to send an email.
In addition to calling the phone number of the CFA Institute’s customer service and sending an email to them, it is also possible for you to visit the office of the CFA Institute. Here are all the offices of the CFA Institute as shown on its official website:
Americas:
- Charlottesville Office
CFA Institute
915 East High Street
Charlottesville, VA
22902
USA - New York Office
CFA Institute
292 Madison Avenue
2nd Floor
New York, NY 10017
USA - Washington, DC Office
CFA Institute
Suite 330
1401 New York Ave., NW
Washington, DC 20005
USA
Asia Pacific:
- Beijing Office
Si Wei (Beijing) Enterprise Management Consulting Co. Ltd.
Unit 5501, 55/F China World Tower B
No. 1 Jianguomenwai Avenue, Chaoyang District
Beijing, 100004, China - Hong Kong Office
CFA Institute
27/F Henley Building
5 Queen’s Road Central
Hong Kong - Mumbai Office
CFA Institute India Private Limited
702, 7th Floor, A Wing
One BKC Tower, G Block
Bandra Kurla Complex
Mumbai 400 051, India
Europe, Middle East, and Africa:
- Brussels Office
CFA Institute
Rue du Champ de Mars, 23
1050 Brussels
Belgium - London Office
CFA Institute
67 Lombard Street
7th Floor
London
EC3V 9LJ
United Kingdom - Abu Dhabi Office
(Physical Address)
CFA Institute
Al Maqam Tower
7th floor
ADGM Square
Al Maryah Island
Abu Dhabi
United Arab Emirates
(Postal address)
CFA Institute
P.O. Box 52060
Abu Dhabi
United Arab Emirates
If you would like to visit one of their offices, you will be required to make an appointment with an on-site business point of contact. However, it is worth noting that there is no way for all the offices to accommodate walk-in visitors due to the diverse needs of the candidates and members and their desire to provide the amazing and consistent support to every stakeholder. If you have questions about the other things, you are encouraged to reach out to their Global Customer Support Team.
For anyone who has something to ask, before calling the number of CFA Institute’s customer support, sending an email, or making an appointment to visit one of the offices, it is better for you to go to the Customer Support page of the official website of CFA Institute first. When you are there, you will be able to find the answers to your frequently asked questions on your account, program registration, the CFA exam, and the CFA Institute membership. Under the Featured Articles section, you will also be able to find the Popular Inquiries section and Featured Topics section. Just try to find the answer that you are looking for there first.
