Army AKO Login

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How to login to Army AKO? If you come to this page to get information about the way to login to Army AKO, you should read this entire article. Here we are going to explain how to login to AKO. Also, we are going to share other information related to Army Knowledge Online (AKO)

Accessing Army AKO

AKO mail services that provided by the army are very secure. They use POP-S and IMAP-S. Army Knowledge Online (AKO) manages email for over 2.5 million users and lots of security practices have to be taken to ensure that this information remains visible to the correct people. Retired members of the army, active members, and DA civilians are able to use the AKO service. Occasionally, it can be difficult to log into Army AKO accounts. Do not worry, it can be solved easily.

Army AKO Login

You are able to access your AKO Email Via CAC Common Access Card). As of 2013, the United Stated army has been requiring all users who want to access their AKO email account to utiize their CACs to login to AKO. Now, all users who have a CAC should be fully migrated to the Enterprise Email platform. The users will not be able to log into their email from only a username and password. For your information, DISA mail is running on a Microsoft Exchange platform. It needs 100% CAC (Common Access Card) login use on the Outlook Web App Site. If you are a Dual Persona user, you are still being migrated, but you have to get your PIV exposed as soon as possible, or you are going to have issues accessing your Enterprise Email account or accounts.

Here is a way to login to AKO using CAC:

  • At the first step, you have to go to
  • After that, you are able to click ‘I Accept’ button
  • Then, you need to click the ‘CAC/PIV Login’ button.
  • Now, you are able to choose your ID certificate, if requested. This will be identified by your CAC username.
  • The next step is to click ‘OK’.
  • Please enter your CAC PIN. If you have logged in to your computer by using your CAC and PIN, AKO may not need any of that information, because it will be stored locally by your CAC authentication software.
  • The system is going to validate your ID certificate and log you into the AKO portal.

How to Set your Account for CAC-Only Login?

If you have a CAC (Common Access Card) to access your AKO, you are able to set your account to be CAC only login. After you set your account to be CAC-Only, you are suspending the ability to utilize a username and password with your account. Of course, this is to prevent anyone from accessing your account without your CAC and PIN. Also, it is for preventing the need to renew your password regularly.

So, how to set your AKO account for CAC only login? Here’s way:

  • At the first step, you are able to log in to your AKO account by using your CAC.
  • After that, you have to open the My Account menu.
  • Then, you are able to click the Change Password menu option.
  • Please choose the Set CAC Only Login.
  • Now, you are able to click the Enable CAC Only Login button.

If you have a new CAC, then you need to go through the CAC setup process to obtain access to your AKO Webmail. This will likely need you to update your Active Client. The United States army has been requiring all users who want to access their AKO email account to use their CAC to login to AKO (Army Knowledge Online) since 2013s. As we explained in the previous paragraph, all users who have a CAC have to migrate to the Enterprise Email platform fully. The enterprise email is an email platform which is made to allow the army to communicate with each other in a private network which is more secure.

How to Remove the Cac-Only Login Requirement?

  • At the first step, you are able to log in to your AKO account using your CAC.
  • After that, you have to open the ‘My Account’ menu.
  • The next step is to click the ‘Change Password’ menu option.
  • Now, you are able to enter the new password that you are going to be using on your account and confirm it.
  • The last step, click the ‘Remove CAC-Only Login‘ button.

About Army Knowledge Online (AKO)

AKO provides the web-based enterprise information services to the United States Army and Department of Defense customers. The Enterprise services are given to those customers on classified and unclassified networks, and also include portal, e-mail, discovery, directory, and single sign-on functionality. All members of the Active Duty, Army civilian, National Guard, and contractor workforce have an account that will give access to Army web assets, tools and services worldwide. All users are able to build pages, make file storage areas, and participate in discussion on the portal.

Army Knowledge Online (AKO) – Users

As of October 2010, all active duty, reserves, and National guard soldiers have to register an account on AKO. Apparently, there are two kinds of accounts on AKO (Army Knowledge Online). Those two kinds of accounts are a full account and a guest account. For your information, authorized full accounts do not need any sponsorship to register, and include the below:

  • Active Army
  • Army Reserve
  • Army Retired
  • Contracted ROTC Cadets
  • DA Civilian
  • Future Soldiers
  • Medical Retired
  • NAF Civilian
  • National Guard
  • US Military Academy Cadets

Unlike authorized full accounts, the guest accounts need an Army sponsor with an authorized full account. The guest accounts include the below:

  • Army Volunteer
  • Contractor
  • Federal Civilian Agencies
  • Foreign Officer (attached to U.S Army)
  • Homeland Security
  • Incoming DA Civilian
  • Incoming Future Soldier
  • Local National Employee
  • Medical Discharge
  • Military Transition
  • ROTC Cadets (MS I and II)

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