Aetna Vision Submit Claim Online Guide

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Even though you already hold Aetna Vision Insurance, you may need to go to an out-of-network Aetna provider to receive care because of the location or the provider availability.  Don’t worry about it! Aetna basically provides the medical claims submission that allows the member to submit a claim.

To submit a claim for vision care, you can do it online, alongside by mail, email and fax. If you accidentally need the guide to submit a claim for vision care, you can see our post, as we’ll show you the way to submit a claim for vision care. Here we go!

Submitting a Claim Online for Aetna Vision Care, Here’s How!

It’s pretty straightforward to submit a claim online for Aetna Vision. So far, submitting a claim online is the most effective and efficient method you can take. To submit a claim online, you may need to complete the claim form first.

Here’s how to submit a claim for Aetna Vision!

  • First, go to the official Aetna site and login with your account.
  • After logging in, you need to click the ‘Claims Center’ option  and then ‘Submit Claims’ button.
  • In this page, you will need to complete your claim online form.
  • To attach supporting documents, you can copy, scan and upload the document such as original recipient and itemized bills.
  • After that, you can click the ‘Submit Claim’ to complete the process.
  • After submitting your completed claim form, you will receive a notification by email to confirm that the claim has been successfully submitted.

Congratulations! You’ve successfully submitted a claim for Aetna vision care online.

It’s important to note, before you submit a claim, you may need to prepare the following things:

  • Make sure you have your member ID and contact information to put on forms and supporting documents.
  • Make sure to complete details such as the date and the description of service and also the reason for your visit.
  • Make sure to attach all necessary supporting documents such as original recipient, itemized bills, certificates and X-rays.
  • Your preferred method for how you want to be reimbursed; Electronic Fund Transfer (EFT), wire transfer or check.
  • Clearly provide the information about your bank name, routing number, account number, contact number and other information when selecting reimbursement through EFT.

General Information Available on Aetna Claim Form

Before you submit a claim for your vision care, you will need to fill out the claim form first either online, email or mail. Of course, you may need to know the information available on Aetna claim form, so that you can prepare any necessary documents on-hand.

Here’s a list of the information you need to fill out on Aetna claim form:

  1. Member Information/ Employee Information
  • Policy Name
  • Policy Number
  • Member’s Name
  • Member’s Date of Birth
  • Member Aetna Identification Number
  • Street Address
  • City
  • State/Province
  • Country
  • Postal/ZIP Code
  • Member’s Telephone Number
  • Mobile Number
  • Member’s Email Address
  1. Patient Information


  • Patient’s Full Name
  • Patient’s Date of Birth
  • Patient’s Aetna Identification Number
  • Gender
  • Relationship
  1. Other Health Insurance Coverage
  • Do you hold any other insurance?
  • Other Insurance Policy Number
  • Other Carrier Name
  • Policy Holder Name
  1. Claim Information

You may need to including diagnosis or reason for treatment for each service received, including:

  • The services that are related to an accidental injury, details of the accident should be provided.
  • For conditions which have required long term treatments, make sure to provide details of when the symptoms and/or treatment began.
  • The claims for prescribed drugs or medication need to include a prescription from your general practitioner (GP) or medical specialist.
  • Make sure to provide full details on a separate sheet if you have sufficient space in any section.

For any of the following services, you may need to a request a referral letter from your medical practitioner or specialist:

  1. Chiropractic treatment
  2. Acupuncture treatment
  3. Osteopathic treatment
  4. Homeopathic treatment
  5. Podiatric treatment
  6. Physiotherapy (additional referral by a specialist required after 10 sessions)
  1. Summary of Payment Details

Make sure to check the options for Recurring Reimbursement Election

Make sure to fill out the payment information

  1. Declaration

You will need to provide the signature as a declaration of submitting a claim for your healthcare.

  1. Additional information

You can also write any additional information to support your claim to be more detailed and clearer.

Other Methods to Submit an Aetna Claim?

In addition to submitting a claim for your healthcare online, you can also take other following methods:

1) Submitting a claim by email, mail or fax

To submit a claim by email, mail or fax, you may need to include the email and mail addresses and fax numbers on your form for your convenience. Make sure to not forget to make copies of everything you mail for your own records.

Here’s how to submit a claim by email, mail or fax!

  • First, go to the official site of Aetna and login with your account.
  • Then, click ‘Forms’ from the navigation menu.
  • After that, you can download the form you need.
  • In this page, you need to complete the PDF or Word Document online or download, print and complete the form by hand.
  • Make sure to attach all necessary supporting documents such as original recipient, itemized bills, certificates and X-rays.
  • Email address:
  • Fax Numbers: +1-800-475-8751 (outside the USA), +1-813-775-0625 (inside the USA)
  • Mail Address:
    Aetna Global Benefits
    P.O. Box 30258
    Tampa, FL 33630-3258

2) Submitting a claim by apps

You can also submit and manage your claims wherever you go via Aetna International Mobile Assistant. This is a free app that puts the most important features of your secure member website at your fingertips. This app will also help you stay-connected to the information and updated resources you need.

Aside from the Aetna International Mobile Assistant app, you can also submit a claim on the Atena mobile app available on iOS and Android.

3)  Submitting a claim by phone call

To submit a claim by phone call, you can make a call to Aetna Insurance Claims Line at 1-800-872-3862 (TTY: 711) between 8:00 a.m and 6:00 p.m. ET.

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